After being closed for months due to the pandemic, Shoe Carnival is finally reopening its doors to shoppers. Here’s everything you need to know before you go, from safety precautions to the best deals.
What is Shoe Carnival’s return policy
When it comes to returns, Shoe Carnival has you covered. Our easy return policy gives you 60 days to return or exchange your purchase, whether you bought it online or in-store. Plus, we offer free returns on all domestic orders over $75!
Here’s how it works:
For online orders, simply fill out the return form on the back of your packing slip and include it in your return package. For in-store purchases, bring your receipt and the credit card you used to make the purchase.
Once we receive your return, we will process it within 7-10 business days. If you opted for a refund, you will see the credit on your original form of payment within 3-5 business days. If you chose to exchange your item, we will ship out your new purchase as soon as possible.
We want you to be happy with your purchase, so if you have any questions about our return policy, please contact us at 1-800-426-7247 or visit us online at shoe carnival dot com.
How do I return an item to Shoe Carnival
If you’re not happy with an item you purchased from Shoe Carnival, we’re here to help! You can return most items within 30 days of purchase as long as you have your original receipt. Here’s how it works:
Bring the item you’d like to return, along with your original receipt, to any Shoe Carnival store. Our associates will process your return and issue a refund to the original form of payment.
It’s that easy! We want you to be happy with your purchase, so if you have any questions or need assistance, please don’t hesitate to reach out to us.
What is the process for returning items to Shoe Carnival
The process for returning items to Shoe Carnival is fairly simple. First, you will need to find your nearest Shoe Carnival location. Next, you will need to gather up the items you wish to return and bring them to the store. Once there, a store associate will help you process your return. Returns are typically processed within a few days and you should receive your refund shortly thereafter.
How long do I have to return an item to Shoe Carnival
Shoe Carnival has a 60-day return policy for unworn merchandise with original tags still attached. You can return items by mail or to any of our store locations.
Are there any restrictions on returns to Shoe Carnival
There are no restrictions on returns to Shoe Carnival. If you are not satisfied with your purchase, you may return it for a full refund within 30 days of the purchase date.
What items are ineligible for return to Shoe Carnival
Unfortunately, we are unable to accept returns on the following items:
-Shoes with missing parts or accessories
-Shoe boxes (unless damaged)
We know that sometimes shoes just don’t work out, which is why we offer a 90-day return policy on all of our shoes. However, we can only accept returns on shoes that meet the above criteria. We hope you understand and thank you for shopping at Shoe Carnival!
How do I know if my return was processed by Shoe Carnival
If you’re a customer of Shoe Carnival and you’ve returned an item to them, you may be wondering how you can tell if your return was processed. Here are a few things to look for:
1. Check your credit card or bank statement. If Shoe Carnival processed your return, you should see a credit for the return on your statement.
2. Check your email. Shoe Carnival typically sends out an email confirmation when they process a return.
3. Call customer service. If you’re still not sure, you can always call Shoe Carnival’s customer service line and they can tell you for sure whether or not your return was processed.
I received a defective item from Shoe Carnival, how do I return it
I called the customer service number and they said to bring it into the store. I went in and they did not have any more of that item in stock, so the manager took my information and said they would ship me a new one. The new one arrived within a week and I was able to return the defective item to them.
I need to exchange an item I bought from Shoe Carnival, how do I do that
If you need to exchange an item you bought from Shoe Carnival, simply bring the item you wish to exchange, along with your original receipt, to any Shoe Carnival store. Our friendly and helpful associates will be happy to assist you.
I lost my receipt for an item I purchased from Shoe Carnival, can I still return it
If you have lost your receipt for an item you purchased from Shoe Carnival, you may still be able to return the item. Shoe Carnival does not require a receipt for returns, however, some items may only be eligible for an exchange or store credit. If you do not have a receipt, the item’s purchase price will be determined based on the current selling price.