For feedback about a recent United trip, start with the United Customer Care form. United says travelers can sign in to find previous flights or continue as a guest. The form is for compliments or concerns; use United’s Help Center for help during travel or future plans, and its separate refund form for a refund request.

Choose the right route

• Share a compliment or concern about a trip: begin at the Customer Care form.
• Get help during a trip or plan future travel: use the United Help Center and choose the relevant topic.
• Ask about a refund: use United’s refund page, which explains how to submit a request.

What to prepare

Before opening the form, gather the trip details that identify the experience, such as the travel date, route, and confirmation information. Enter only what the official form requests. Describe what happened clearly and separate a request for assistance from general feedback so it can be routed appropriately. The form may change, so follow its current fields rather than relying on an old screenshot or a third-party form.

United’s form can be opened as a guest; signing in may make it easier to find a past trip. This guide does not represent United and cannot see or track a submitted case. Save any confirmation shown by United and use the official page to follow up.

Source checked October 3, 2026: United Customer Care. This is an independent guide and is not affiliated with United Airlines.