If you’re looking for great deals on clothing, home goods, and more, jcpenney.com is the place to shop. But if you’re new to online shopping, you may have some questions. Here are answers to some of the most frequently asked questions about shopping on jcpenney.com.
What is the return policy for items purchased from jcpenney.com
When shopping at jcpenney.com, you can be confident that you are getting great deals on top-quality merchandise. But what happens if you need to return an item?
Here is everything you need to know about jcpenney.com’s return policy:
You have up to 60 days to return an item to jcpenney.com.
If you paid for your order with a credit or debit card, you will be refunded the purchase price of the item plus any applicable sales tax. Shipping and handling charges are non-refundable.
If you paid for your order with a JCPenney gift card, you will be refunded the purchase price of the item minus any applicable shipping and handling charges.
All returns must be accompanied by a valid proof of purchase, such as a packing slip or order confirmation email. Returns without a valid proof of purchase will not be accepted.
Items purchased from jcpenney.com can be returned to any JCPenney store or outlet, or by mail.
So, there you have it! Everything you need to know about returning items to jcpenney.com. We hope you have a great shopping experience at our website!
How do I track my order from jcpenney.com
There are a few different ways that you can track your order from jcpenney.com. The first way is to simply click on the “My Orders” link at the top of the page. This will take you to a page where you can view all of your recent orders. If you see your order listed here, you can click on the “Track Order” button next to it and this will provide you with updates on the status of your shipment.
Another way to track your order is to use the tracking number that was provided to you in your shipping confirmation email. You can enter this tracking number into the UPS or FedEx website and this will give you up-to-date information on the status of your shipment.
If you are still having trouble tracking your order, you can always contact jcpenney customer service for assistance. They will be able to help you locate your order and provide you with updates on its status.
What are the shipping options for jcpenney.com
JCPenney.com offers a variety of shipping options to meet the needs of our customers. We offer Standard, Expedited, and Express shipping methods.
Standard Shipping: JCPenney.com orders typically arrive within 4-7 business days after the order is placed. Delivery is made by UPS, FedEx, or the US Postal Service. A shipping charge of $8.95 will be applied to your order.
Expedited Shipping: JCPenney.com offers Expedited shipping for an additional charge of $11.95. Expedited orders placed before 1:00pm CST will ship the same day and arrive within 2-3 business days. Expedited orders placed after 1:00pm CST will ship the next business day and arrive within 2-3 business days. Expedited shipping is not available for PO Boxes, APO/FPO addresses, or certain rural areas.
Express Shipping: JCPenney.com also offers Express shipping for an additional charge of $19.95. Express orders placed before 1:00pm CST will ship the same day and arrive within 1-2 business days. Express orders placed after 1:00pm CST will ship the next business day and arrive within 1-2 business days. Express shipping is not available for PO Boxes, APO/FPO addresses, or certain rural areas.
How do I use a coupon code on jcpenney.com
In order to use a coupon code on jcpenney.com, you must first add the desired items to your shopping cart. Once you have finished adding items to your cart, click on the “Cart” icon located in the upper right-hand corner of the page. This will take you to your shopping cart summary page. On this page, look for the “Coupon Code” box under the “Order Summary” section. Enter your coupon code in this box and click “Apply.” Your discount should now be reflected in the order total.
How often do new items become available on jcpenney.com
Typically, new items are added to jcpenney.com weekly. However, sometimes we may add new items more or less frequently depending on the seasonality of the merchandise and how quickly items are selling.
Is there a size chart available for items on jcpenney.com
Yes, there is a size chart available for items on jcpenney.com. You can find the size chart by clicking on the “Size Chart” link on the product page. The size chart will provide you with the measurements for that particular item so you can select the size that will best fit you.
How do I know if an item is in stock on jcpenney.com
There are a few ways to find out if an item is in stock on jcpenney.com. The first way is to look for the “In Stock” indicator next to the product on the product page. If the product is in stock, it will say “In Stock” next to the product. The second way is to add the item to your shopping bag and proceed to checkout. If the item is in stock, it will be added to your shopping bag and you will be able to proceed to checkout. If the item is not in stock, you will see a message that says “This item is currently not available for purchase.”
Can I purchase a gift card on jcpenney.com
Yes, you can purchase a gift card on jcpenney.com. Gift cards can be used online or in-store, and never expire. You can also check your gift card balance at any time.
What forms of payment does jcpenney.com accept
Jcpenney.com accepts a variety of payment methods, including credit and debit cards, PayPal, JCPenney Gift Cards, and JCPenney Rewards. You can also use Apple Pay or Google Pay if you’re shopping online. If you’re shopping in-store, you can also use cash, checks, and JCPenney store credit.
What is the customer service phone number for jcpenney.com
The customer service phone number for jcpenney.com is 1-800-322-1189.