What is your take on the online survey? As a customer, do you take part in them or you just purchase what you want and ignore the survey part? If you do not take part in the survey, maybe it is because you do not know what it is all about and if you do, it is time you inform yourself more about them.
As a consumer, taking part in a survey is paramount to your service provider. There are so many benefits that come with it. Not only do you get a free gift but you also let the service provider of your views about the product or service he or she is providing.
While there are so many ways in which you can take part in a customer survey, an online survey has proven to be the best. It is fast, cheap, and convenient to bother you and service provider. You can take the survey from the comfort of your device and your views will be reaching them.
Hotel and restaurants are not behind in this. With the way the industry has been competitive, they have come up with various ways of knowing their customer feedback concerning their services and one of them is an online survey. A good example is the Sonic drive-in restaurants.
About Sonic drive in
So many drive-ins have been in existence but they all vanish with time except Sonic drive in. Since 1953, they have been in the business of making sure their customers are not hungry while they drive. That is that by providing delicious and affordable fast food and drinks.
For Sonic to be in existence for that long, they must be interacting with their clients. They need to know them well in order to serve them. It is something that they have been doing since the beginning. A good prove is their name changing from top hat to Sonic.
They value their customers, and that is why they want to listen to what they want. They need to know the change they need to make their experience better to keep them coming for more. To do that, they came up with talktoSonic.com website.
If you have taken part in the survey, I know you have had a chance of enjoying the free drinks they offer, right? If you haven’t, you need to read along. You are going to know more about how to make use of the receipt you get at Sonic to get a free drink. Sounds fantastic, right?
TalktoSonic.com website is a platform specially made by Sonic drive in for their customers. It is a platform where their clients take a survey. The survey asks them about their experience in the driveway. Through the answers, they are able to know their customers.
When you purchase any food or drink at Sonic, they expect you to go ahead and take the survey. They value you as a customer, which is why they want to know your views concerning their food or the services you receive at the driveway. “What do I get as a customer?” you may ask, right?
It is a win-win situation for you and Sonic drive-in. To you, they give you a chance to have a free drink the next time you drive on their premises. To them, they get to know you better. They also get to know what you like and dislike while on their premises.
6 Reasons why talktoSonic.com Website is Important to Sonic drive-in?
- Get your feedback
They need your feedback once you get out of their premises. Through it, they will be able to know what issue is important to you and what is not. You tell them how their food or service was important to you and whether you were satisfied. The information is paramount to them.
Through the information, they will be able to know whether they are serving their customers in the right way. They also get to know which areas they need to change. That improves customer experience so customers keep coming back for more.
- Listen to you
At the Sonic drive-in, you sit in the car and order your food. You don’t have time to interact with the management and get the experience on their premises since you don’t eat there. The only way you can air your views is through the survey.
They give you a chance to say your satisfaction and dissatisfactions in the platform. They listen to you through the survey. When you complain or commend them, they improve on their service delivery making your experience better the next time you visit them.
- Understand you and their system well
The only way they can understand their customers is by asking questions. Through you answering them, they get to understand customer’s perception on various issues. They may think they are right on some things while you think otherwise.
The survey helps Sonic understand their system. If you complain about a certain service, they are able to know where the problem is and find a situation to it. That prevents the reoccurrence of issues in a certain department or section of their service delivery.
It shows that you come first in their business. They want to know your experience first-hand before they can make changes or implement something. They appreciate and show your importance in their business. That is why your opinion on the survey is important.
- They want to retain you
By listening to you, they get a chance to know what you are not happy about and areas that please you. Through that, they are able to implement the changes that you want to see. They want you to keep coming for more so that they can remain in business.
- Know how they will progress
By hearing your feedback, prioritizing your issues, and retaining you, they are able to know how they will progress. They cannot do those with unhappy customers. That is why they carry out the survey, to know the way forward for their business with happy customers onboard.
What you need to Take Part in the talktoSonic.com Website Survey
Now that you know the importance of the survey, it’s time to know what it takes to take part in it. Yes, you have gone into their premises and had your favourite snack; you also need the following to take part in the online survey;
- First, the receipt
They need to know your experience while at their premises and about their food. That is why they need you to drive through and purchase. The receipt is a sure way of letting them know you were at their premises. You use the code in the receipt to gain access to the survey.
- Be a US resident
The Sonic drive-in serves over 3 million customers across the 45 states in the US. They need evidence that you are a resident of one of the states. They need evidence that you were one of the customers who did purchase at their premises.
- 18 years and above
In the US, 18 and above years is the legal age of transacting and taking part in any of financial and promotion transactions. At 18, you are legally liable to your action and adhere to laws and customs that come with the purchase.
- One survey and price per survey
That is the rule. That for every purchase you make. You get a receipt to take part in one survey for one price. That will avoid frauds and any illegalities that might come with people wanting to claim a price more than one time. You will use receipt once for the survey and only redeem one price afterwards.
- Take more of the codes.
The whole process involves two codes. The code that will give you access to the survey and the code you will receive after the survey for you to redeem the prize with. Make sure you have the code before the survey and have one when going for your free drink at their premises.
- Take the survey within 14 days after your purchase
The code you get from the receipt after your purchase is paramount. It is the one that gains you access to the survey page. You should know that the code expires. Use the code within the 14 days after you make your purchase. After the said days, you will not be able to use the code.
- Redeem gift within 60 days
Just like the way your code in the receipt has a decline, the code for redeeming the gift from Sonic drive-in also has a deadline. Use the code you receive after the survey to get your gift within the 60 days after you receive it. After the 60 days, you will not be able to use it to get the gift.
Steps on How to take the talsktoSonic.com Website Survey
With all the above qualifications, you can go ahead and take the survey. The survey will take you around 10 minutes depending on your internet speed. Follow the following procedure to fill in the talktoSonic website survey;
- Purchase your favourite drink or food at Sonic drive in
Drive into any of Sonic drive-in, order your drink or dish. You don’t have to walk out of the car to get your order. Their efficient workers will bring your order to your car. That makes them the best if you are travelling or tried to walk out for the food.
- Get the receipt
In every purchase, you make, they give you a receipt. The receipt has the code you need for the survey. You need to keep the receipt if you want to gain access to the online survey. Enjoy your food and drink and while you though everything away after you are done, keep the receipt.
- Go to the site.
Before the 14 days are over, it is time to do the survey. First, you need a device that can take you to the site. An android phone, tablet, or a computer will serve the purpose. Type in www.talktoSonic.com to get to the page. It is easier to know the page because it has their logo and has a light blue background.
Once you are on the right site, you will see the section that needs you to enter the code in your receipt. It is time for you to use your receipt. Type in the 16-digit code in the section for you to gain access to the survey. Once you are done, press enter.
- Choose language
In the site, they give you an option of using two languages. The English, which is the default language, and the Spanish language. Choose the one you are conversant with before you continue. Remember you cannot change the language once you start answering the survey questions.
- Answer the questions
Once you have everything in place, start answering the questions on the platform. Be as truthful as possible. Remember that they want your answers so that they can know how best they can serve you. Make sure you give honest opinion depending on your experience to each question they ask you.
- Save the code and redeem the gift
Once you are done, they will send you a code. You will use the code to redeem your free drink. Print it or write it down in a safe place. Visit your favourite or nearest Sonic drive-through within 60 days to get your gift it the code.
Online surveys are a good and honest way of interacting with your service provider. If you are a Sonic frequent visitor. Save your receipt and take part in their survey on talktoSonic website platform. By doing so, they will know how your experience was with them, and how to change to make it better for you.